The order overview for your guests
The page lists every item of the order with its date, participants and booking number. It also shows the total, payment method and payment status, and for a deposit the remaining balance with its due date. If an order is not fully paid yet, the open amount can be paid directly on the page. All invoices and credit notes for the order are available there as PDFs. For each booking, the ticket and a calendar entry can also be downloaded. The page is shown in the language your guests booked in.
- Link in the order confirmation, as a QR code at the register
- Embed button for My booking on your website
- Requests from your guests appear under Support & Tickets
- Two promo banners with link and run time
Self-service rebooking and cancellation
In the booking settings you enable instant rebooking and self-cancellation separately, rebooking for all products or only selected ones. Self-cancellation works for every product with a cancellation rule. Without that option or after the deadline, your guests can send you a request instead, with a preferred date for a rebooking. Fees follow the cancellation and rebooking rules that applied to the product when it was booked. If the new date costs more, the difference is paid before the rebooking goes through. Individual persons can also be cancelled from a booking while the rest of the booking stays in place.
Review request by e-mail
With reviews switched on, your guests receive an e-mail with a personal review link in the language of their booking. You set the timing in the review settings, for example after the activity ends or right after the order. There you also choose whether your guests review directly on Google or Trustpilot, pick a smiley first or give stars directly in Activento. The link appears on My booking at the same time, and a star rating given in Activento can still be edited there later.
From order confirmation to review.
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