Question 1

What is the fastest way to reach you?

Accepted Answer

Call us (Mon–Sat 10:00–18:00) or write to info@activento.com. We reply on business days, usually within one business day.

Question 2

When is live chat available?

Accepted Answer

The live chat is not switched on yet. Until then you reach us by phone (Mon–Sat 10:00–18:00) or by email at info@activento.com, we reply on business days.

Question 3

How do I request a product demo?

Accepted Answer

Write to info@activento.com or call us and briefly describe your products and preferred times. We usually suggest a video call and can walk you through Activento live.

Question 4

Who do I reach by phone?

Accepted Answer

You reach our sales team directly, with no call centre. Phone hours are shown next to the number on this page (Mon–Sat 10:00–18:00).

Question 5

What happens after I write to you?

Accepted Answer

We read every message, assign it by topic and reply by email, usually within one business day. Existing customers with production issues are prioritised.

Question 6

Do you support enquiries in German and English?

Accepted Answer

Yes. Write in the language you prefer. We answer in German or English. The dashboard and storefront support many customer-facing languages separately.

Question 7

Can you help when switching from another system?

Accepted Answer

Yes. Tell us your current provider and go-live target. We advise on migration paths and, if needed, our founders support you personally, with no extra setup fee for getting started.

Question 8

How do I ask about reseller or partnership options?

Accepted Answer

Write to us and describe your model (hotel, OTA, affiliate, etc.). If you want to refer new operators to Activento as a sales partner, say so too. We will connect you with the right contact on our side.

Question 9

Who do I contact for a technical outage?

Accepted Answer

Existing customers: use Help & Support in the dashboard or write to support@activento.com. Include tenant name, time and what stopped working. We prioritise production issues.

Question 10

Can I clarify pricing before signing up?

Accepted Answer

Absolutely. Call us, write to us or visit our pricing page. We are happy to explain plans, fees and add-ons in plain language before you start a trial.

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Answers to your most common questions

Got questions?We're here for you.

Answers to your most common questions

Got questions?
We're here for you.